Refund and Returns Policy

Overview

NOISPALY LLC offers a 28-day refund window for unused, unopened educational toys purchased from noispaly.shop. Returns submitted more than 28 days after delivery are ineligible for a full refund.

Eligibility for Returns

To qualify for a refund, your item must:

Remain unused, with original tags and packaging (seals intact).
Be accompanied by a valid order receipt or proof of purchase.

Non-Refundable Items:

Opened packages, missing pieces, or toys showing signs of wear (e.g., teeth marks, scuffs).
Items returned after 28 days of delivery.
Customized or personalized products (if applicable).

Partial Refunds

Partial refunds (up to 50% of the purchase price) may be granted for:

Items with minor defects not reported within 48 hours of delivery.
Returns received 29–30 days after delivery, at our discretion.

Refund Process

Submit a Request: Email toy@noispaly.shop within 28 days, including your order number and reason for return.
Return Shipping: Mail items to:

NOISPALY LLC

1012 S 99th St Apt 5

Seattle, WA 98108-5049

USA
Inspection & Approval: We will inspect returns within 3 business days. Approved refunds are processed within 5–7 days to your original payment method.

Shipping Costs

Return Shipping: Customers are responsible for return shipping fees, which are non-refundable.
Damaged Upon Arrival: If an item arrives damaged (e.g., broken pieces, torn packaging), contact us within 48 hours with photos for a full refund or free replacement (we cover shipping).

Lost Returns

For orders over $50, we recommend using tracked shipping or insurance. NOISPALY LLC is not liable for lost or damaged return packages.

Exchanges

Exchanges for unopened, standard items are available (subject to stock availability). Email toy@noispaly.shop to initiate an exchange, including your order details and desired replacement.

Sale Items

Discounted items (marked “Sale”) are final sale and ineligible for return.